Change is here

Dynabook Inc. (The former company name is Toshiba Client Solutions Co., Ltd.) and its subsidiaries were deconsolidated from Toshiba Group on October 1, 2018.

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Standard Warranty

All Toshiba/dynabook products are delivered with a 1 year free of charge standard warranty that commences on the original date of purchase. dynabook warrants any product to be free from defects in hardware components and/or workmanship. The Toshiba/dynabook limited warranty includes a carry-in or send-in warranty service and in some countries, a pick-up & return warranty service. You will find the latest standard warranty terms and conditions by product below.

  • Registration of your warranty will help dynabook provide you with a faster service
  • Your registration allows you to benefit from updates about new products, special offers, and driver updates so you get the most out of your Toshiba/dynabook product
  • Your registration will ensure your coverage starting from the date of purchase of your Toshiba/dynabook product
  • Some Toshiba/dynabook laptops even come with a free warranty extension through registration
  • + What are pixels and subpixels?
  • + What do the abbreviations TFT and CSV mean?
  • + Does dynabook abide by any specific regulation regarding pixel faults?
  • + What types of pixel faults might I encounter?
  • + What is the maximum acceptable number of pixel faults?
  • + How can I find out which screen model I have?
  • + What is a screen resolution?
  • + What am I to do if I find more pixel faults on my screen than are acceptable?
  • + Why should I register?
  • + What information do I need when registering my product?
  • + Where can I check my warranty status?
  • + How long does the standard warranty last?
  • + Is there an option to extend the standard warranty?
  • + When does the standard warranty coverage begin?
  • + How long does the standard warranty cover batteries?
  • + What is covered by the standard warranty?
  • + Is the standard warranty transferable?
  • + What is not covered by the standard warranty?
  • + Does the limited warranty cover software?
  • + Where can I download drivers or a user manual for my product and obtain further support?
  • + Do I need to keep the sales receipt in order to receive warranty coverage?
  • + Do I need to back up my data?
  • + How can I obtain service?
  • + What are customer replaceable units (CRU)?
  • + How long will it take to repair my product?
  • + What do I need to include when returning a product?
  • + Are there any additional costs?
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